From a 24-hour call center with live agent support to lockbox payment processing and dispute resolution, CardWorks gives your cardholders the very best service and care. We work closely with each of our clients to integrate our offerings with their own products and philosophy—and to tailor our operations to their marketing, security, and retention strategies.
Call center
Our call center is staffed 24 hours a day, 365 days a year to efficiently address all kinds of cardholder inquiries. While our feature-rich VRU handles most routine inquiries, our English-, Spanish-, and French-speaking customer service representatives are also available around the clock to address the full range of cardholder concerns. Our highly trained support staff can provide collections, fraud, retention, underwriting, phone payment, and card activation services, as well—nothing is impossible.
CardWorks uses both proprietary forecasting models and state-of-the-art financial software to forecast, schedule, and plan for incoming call volume. We also work closely with your marketing department to adjust our models according to their own efforts and initiatives.
Correspondence processing
CardWorks’ correspondence processing is designed to address all written cardholder correspondence—and to seamlessly integrate with your own servicing operations. Our specialized workflow and imaging systems make sure that each inquiry is addressed in a timely fashion, and our compliance officers give special attention to potentially sensitive letters.
Internet servicing support
CardWorks can help you customize a cardholder website that offers your customers complete access to their account information and enables them to make secure online payments at any time of the day. Our sophisticated Internet services complement our traditional VRU and live-agent support and are designed to integrate easily with your existing website.